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Frequently Asked Questions (FAQ) - Dedo cleaning service Malta
Company logo in red and blue illustration of a sparkling cleaning brum, representing our dedication to delivering pristine and thorough cleaning.

Frequently Asked Questions (FAQ)

Your Top Inquiries Answered

All customers must provide their own suitable cleaning products and supplies. Should you opt for purchasing products and supplies via our service, we’ll conveniently deliver them to you during your next scheduled appointment. Our cleaning staff monitors your inventory and will alert you when items need restocking.

Depending on the complexity of the task and the dimensions of your area, we will determine whether to dispatch a solo Cleaner or a team. Our billing structure is based on the total hours of labor per employee, ensuring fairness and transparency. For instance, if one Cleaner works for six hours, it’s equivalent to the workload of two Cleaners for 3 hours each, and charges are calculated accordingly. This approach allows us to tailor our services to meet your specific needs.

Whether you prefer sending us a message or giving us a quick call, we’re more than happy to engage in a conversation about your requirements and provide you with a detailed estimate. Our team is dedicated to understanding your needs thoroughly and offering personalized solutions tailored to your preferences.

Subsequent regular cleanings require less time as we become acquainted with your space, aided by consistent maintenance routines. Our understanding that each individual’s lifestyle and habits impact home upkeep underscores the variability in cleaning needs. Upon our initial visit, we’ll assess the condition of your premises to determine the time required for both one-time and recurring cleanings. During our consultation, we’ll provide an estimated timeframe, which will be confirmed after the initial cleaning is completed.

Yes, the initial cleaning will require more time than subsequent visits as we meticulously bring your space up to our high standards and familiarize ourselves with your specific requirements. Additionally, spaces that have not been cleaned regularly or homes with pets that shed will necessitate extra time for thorough cleaning.

If you provide fresh linens for the bed and request a change during booking, we’ll gladly replace and launder them. Beds will always be made, irrespective of linen changes. For additional laundry loads, please include them in your booking ahead of time to ensure we allocate sufficient time to complete the task.

In the event of breakage or damage, our team is trained to promptly photograph and report it, without facing any repercussions. While they are diligent and respectful in every space they visit, accidents can occasionally occur, as we’re all human. Upon receiving the report, we’ll promptly reach out to you to discuss a fair and efficient resolution. We kindly request that any irreplaceable items be stored away and any concerns you may have be communicated during the booking process.

As a pet owner, you understand your pets’ behavior best. If your pet is accustomed to new people, noise, and household cleaning tools like vacuums or mops, we’re comfortable with them being at home during our service. However, for the safety and comfort of everyone involved, we suggest keeping your pet in a crate or separate room during our visit. Please note that we do not provide pet care services such as walking, feeding, or cleaning up after them.

Absolutely! Feel free to reach out to schedule your appointment. Our standard hourly rate applies for one-time cleanings, and during our discussion, we’ll establish a priority list tailored to your specific needs. Please note that we require a minimum booking of 4 hours.

To avoid last-minute cancellations, we send text notifications before your scheduled service and require a 24-hour notice for any cancellations. A 20€ cancellation fee will be charged if notice is not received before this deadline. If we arrive for the cleaning appointment and cannot access your premises due to lack of a key or other reasons, a lockout fee equivalent to 50% of the estimate will be billed. It’s important to respect our staff’s time, as they rely on the work we provide them.

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